Satisfied Customers Tell Their Story - Matthews Bus Alliance
We focus on service and customer satisfaction. Read what our happy customers have to say.
Volusia County Schools - Daniel Group Survey 2019
Mike Frazee said that he would recommend Matthews Buses based on the customer service that he receives. He said that Tim is his sales representative and he is constantly in touch. He stated that Tim was involved with the manufacturing issues that were experience. He said that this dealer is knowledgeable of the bus and he also would recommend based on the bus, itself. Mike said that he feels that Thomas Built Bus is on the "uphill" for the overall experience as compared to the competition. Mike said that the dealer has someone who comes by on a regular basis
Polk County District
Good Afternoon Donna,
I would like to take a minute to thank you and your service team for all that you do to help my shop. As you may or may not know I have been working at Polk schools for the last 23 years and 18 of those years I have been a service manager. I have seen a lot of change not only with the Thomas bus brand but with the service that we have received from Thomas bus. When Glen and Lori Matthews came on the scene and met with Polk they told us what they could do for our district, I will admit I was skeptical. But WOW have they proven me wrong! In my opinion as a service manager, anyone can sell a bus...But Service is what sells a Dealership!
The team that Glen and Lori has put together at Matthews Bus Florida is second to none. I know that if I need anything, all I have to do is call, and you know what? ...someone answers that phone call! That may not sound like much, but when you call and get voice mails and unreturned phone calls, send emails and never get reply’s, it matters a lot.
I am proud of MY Matthews Bus team that helps me keep my buses on the road providing Safe and Reliable transportation for the students of Polk County.
PCSB Support Services
Martin County District
Good morning to all I would like to take a minute to let all of you know that the service that we have been getting here at Martin District Schools from Matthews Bus has been great and I work very well with all of the personal at Matthews bus in solving all my problems. And thanks again.
Martin District Schools
Collier County Schools
Matthews has hands down the best customer service of our 3 major dealers/vendors when dealing with warranty issues. All warranty service emails are sent to Donna Matura and always answered back quickly when she expects a technician(s) to be out to resolve an issue. If I have a unique issue and not certain who to send an email to, Donna is my "go-to" as she can usually answer my questions/concerns. If not, she knows who can. Jason and/or Roberto are in most cases here same day or within a few days after notifying MBA with a warranty issue. MBA has helped us out in servicing Cummins engines on Blue Bird buses as the dealer was unable to make it out to us by a certain time. Reena, Yesenia and Dennis are our contacts for requesting warranty parts/claim #s. All 3 are great as they quickly reply and get the part out. Often parts are requested Next-Day Air and they’ve been able to get them to us ASAP so that we could get a bus back in service. With all 3 major bus manufactures all using the same Cummins/Allison drive train, I feel that the quality of the 3 buses are very close. The service we get from Matthew Bus for our warranty buses is top notch, therefore making Thomas my most highly recommended bus to purchase.
Parts and Tool Foreman
Collier County Public Schools
Desoto County Schools
Good afternoon Donna,
I would like to commend you and your staff of Techs on the prompt and professional service your company provides for us. We are a small school district with limited resources and your assistance in our operation truly exhibits your company’s commitment in service after the sale. We have had other brands of buses in the past and have never had the amount of support your department delivers. The techs are fully dedicated in every job performed and are willing to go the extra mile without hesitation. We also have never had a "come back" from any work that they have performed. Being the small size we are, it is important that we can depend on Matthews Bus for all our needs and service without having to shop around.We look forward to many more years of worry free service as we will continue to keep the C2’s in our fleet.
Desoto District School
Volusia County Schools
Glenn and Lori,
Congratulations to you and Team Matthews for walking away with The Thomas Built Buses Dealer Of The Year Award during your recent trip to Denver! What an outstanding accolade for a most phenomenal operation. We here in the Volusia County School District could have predicted Matthews as the winner and for many reasons and are proud to be associated with such a class group of professionals. As you and I have shared before, there are many components involved in the making of a championship team with the kind and watchful care and treatment of one’s employees and customers being right at the top of the list. Matthews Buses is the latest example of the fulfillment of the principle: "you reap what you sow." The hard work, diligence and character of the dynamic leadership that begins with the two of you has set the pace and level of expectation for your award winning company and now you are on the receiving end of your investment of energy and excellence.
Wishing you continued success.
Director of Transportation
Hi Donna I will like to take this opportunity to thank you for your expertise and well customer service in a timely manner and your mechanics being here as well , and very professionals they are.
Volusia County Schools Student Transportation
Deltona Parts Department
Monroe County Schools
We have had a great experience in buying and servicing our buses thru Matthews Buses.
We cannot be more pleased with the service we received from technicians Dominic, Roberto, Jerry and coordinator Donna Matura, they are very knowledgeable and always able to take care of our fleet needs. Donna is always on top of every detail to make sure all her techs are ready when they go out in the field and technicians always go the extra step to make sure we are taken care and always ready to answer any questions we might have.
Overall we very satisfied with the service Matthews Buses Florida provide to us.
Monroe County School District
St. Lucie District Schools
---------- Forwarded message ---------
From: COCHENOUR, MARK L.
Date: Thu, Apr 25, 2019 at 10:34 AM
Subject: your tech Roberto
To: Donna Matura
Thank you and your company for sending down your tech Roberto on almost a weekly bases.
I think Roberto is one of your top two techs out of the many that you have at Matthews Buses.
Roberto trouble shoots and find the issues with out buses and keeps them running.
I have not found anything that he cannot repair yet.
Palm Beach County
This is to let you know about your job you and your staff do for palm beach.
When one of my team members e mail or call, your response is greatly appreciated.
Getting our buses repair quickly. Also solving any recalls
Your tech Jerry, is always on top of all warranty issue and repair.
From our West shop to our South shop. Jerry is a great asset to your Company.
Maintenance Supervisor - Transportation
Canterbury - Matthews Rapid Response
From: Yves Meillarec
Date: Fri, Aug 16, 2019 at 12:27 PM
Subject: Bus 28
To: Donna Matura
Hi, Donna thank you very much for sending Dominic to take care of bus 28. Just like Jason he is very professional and thorough. As school starts for us next week I’m sure I will be calling again.