Matthews Bus Alliance, Inc., 2020 Thomas Built Buses Platinum Level Dealer, 2018 and 2019 Thomas Built Buses Southeast Region Dealer of the Year, and 2018 National Dealer of the Year, is located at 4802 West Colonial Drive in Orlando, Florida. With our 19 road service vehicles strategically placed throughout the state of Florida, next day parts shipping, parts delivery services, 3 new parts vans, and on site free training, we are "local everywhere" to Florida Customers.
Matthews Bus Alliance, Platinum Support Certified, is 100% focused as Dedicated Bus People Serving Other Great Bus People." Once settling in the Orlando area over 13 years ago, Glenn and Lori Matthews studied the market, adapted, and developed a business model to best support the unique needs of Florida School District Fleet Customers. This business model has changed as needed to best meet our customers needs. Our rapid deployment of numerous service vehicles (shops) vs brick and mortar "as needed" to support FL Fleet customers makes it so Team Matthews does the traveling not our customers. This business model saves districts time and money from transporting buses back and forth to the dealership for warranty repairs. It also reduces the number of spare buses needed as a result of our rapid response times. As our customers have learned, "We don't just talk road service, we live it!" After all, What good is a warranty if the dealer doesn't back it up with service? We are not a truck dealer thus our focus is 100% on bus and not conflicted with over the road truck services. Buses don't sit around in our yard waiting for repairs.
In addition to our great road service program, we offer a full time trainer who educates district technicians and is available for technical support via phone, email, and text. We all know how difficult it is to find technicians these days. Therefore, our team of road service technicians, on road parts support professionals, and our Thomas Built Buses Trainer of the Year, actually become an extended member of customers in-house support teams. Our trainer is certified to train your technicians from the "wheels up" for everything on the bus. We are fully up to speed on and Electric Bus service and training
Ownership of our own AC Company (Rifled Air Conditioning) allows us to be different than any other bus or truck dealer in the nation. Our 3 compressor A/C system and TM43 plus TM-16 system far exceed and is not comparable to what the competition prefers to offer. When it comes to A/C warranty, we offer a "no finger pointing" approach because we own it! In fact, Matthews Buses Alliance warranties its' buses from 5 years "bumper to bumper," including 6 or 7 years on the AC! Drivers love the Thomas Built C2 for its' ergonomically designed drivers compartment, Saf-T-View windows, optional air disc brakes, largest one piece windshield, optional adjustable pedals, and the only chassis factory installed independent automotive style dash air conditioning system. They also love our rapid service times so each of their "Loved" buses are ready to roll for them. In 2021 the Matthews Road Service Team were named "Employees of the Year," for their amazing support of our great customers during the pandemic.
Matthews has you covered with the Cleanest and most cost effective Diesel, CNG, Electric, and/or Propane engines available. Our TEAM is available to demonstrate the TRUE benefits of Clean Diesel Technology as the most efficient power for consistent school district operations! With the new Detroit Diesel DD5, the benefits of clean diesel are even greater with annual maintenance intervals, less Re=Gens, and better fuel mileage. The DD5 is only available from us and is truly not comparable to any other power train option available in Florida. Diesel is a fuel that works for Florida Fleet Customers. Over the past 13 years, Matthews Bus Alliance, under the leadership of Glenn and Lori Matthews, have developed a "Legacy of Trust" with its' customers by always doing the right thing.
On March 31, 2017, Matthews Buses Florida, Rifled Air Conditioning, Bus Parts Experts, and Matthews Buses Commercial, all became part of the Matthews Bus Alliance, Inc., which is wholly owned and operated by Glenn Matthews.
When you become a Matthews Bus Alliance Customer, you do so trusting that we will strive for constant improvement in everything we do. If you presently are a Matthews Bus Alliance Customer, "Thanks for Choosing Matthews!"
At TEAM Matthews, we understand and recognize the enormous responsibility of the amazing school transportation professionals who ensure the safety of our children each and every day. We salute you for what must at times seems like a thankless job. From all the Customer Driven Employees at TEAM Matthews Bus Alliance, Inc., THANK YOU!